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Mayor Vincent C. Gray has released the third set of monthly grades – covering the entirety of August – from the pilot Grade.DC.gov program, an advanced customer-service platform designed to provide the best possible feedback on, and analysis of, service delivery and customer care by District government agencies.
The platform is powered by newBrandAnalytics (nBA), a leading provider of social-market-intelligence solutions in the private sector, and is the company’s first venture into government services. The new Web interface enables agency leaders to gather and interpret real-time, continuous feedback from constituents and use it to make data-driven decisions that will improve agency operations as quickly as possible.