Contact Solutions and NexxPhase together will deliver customer experience enhancements and agent efficiency improvements.
Contact Solutions, a provider of cloud-based customer engagement solutions, has acquired NexxPhase, a cloud-based provider of virtual customer engagement solutions that integrate communication channels, customer interactions, and back-office systems. Financial terms of the deal were not disclosed.
With the acquisition, Contact Solutions strengthens itsinteractive voice response (IVR) solution, unique personalization capabilities, fraud management technology, and mobile and Web digital customer engagement offering My:Time. NexxPhase expands and enhances the company’s portfolio with business process management and agent-facing capabilities, enabling the combined company to provide a broader technical suite of solutions to commercial and government clients.
“We are pleased to welcome the experienced staff from NexxPhase to the Contact Solutions team and to add NexxPhase capabilities to our portfolio of innovative customer engagement solutions,” said Michael Southworth, CEO of Contact Solutions, in a statement. “We have already developed a solid partnership that is delivering operational excellence and customer value. Contact Solutions and NexxPhase are a natural fit with demonstrated joint strengths delivering customer experience enhancements and agent efficiency improvements. Our recent deployment to support the State of Georgia with the implementation of their new statewide Hosted Contact Center (HCC) initiative, providing cross-program, multiservice integration to critical government agency programs, is an early example of the successful collaboration with our solutions.”